Privacy Policy

Last Updated: April 11, 2025

Introduction

CooperBuild ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

This privacy policy applies to all information collected through our website cooperbuild.com, and any related services, sales, marketing, or events.

Information We Collect

We collect several types of information for various purposes to provide and improve our service to you:

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

  • Name
  • Email address
  • Phone number
  • Address
  • Information about your project requirements

Usage Data

We may also collect information about how you access and use our website, including:

  • Your computer's Internet Protocol (IP) address
  • Browser type and version
  • The pages of our website that you visit
  • The time and date of your visit
  • The time spent on those pages
  • Other diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

  • Necessary Cookies: Essential for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
  • Analytics Cookies: Help us understand how you interact with our website and improve your experience.

Your Cookie Choices

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. You can also manage your cookie preferences through our cookie consent banner.

How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, including for customer service, updates, and marketing purposes
  • Send you emails
  • Find and prevent fraud

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, perform website-related services, or assist us in analyzing how our website is used.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use Hotjar, a behavior analytics service, to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website.

For more information, please review Hotjar's Cookie Information.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access, update, or delete the information we have on you
  • The right of rectification - the right to have your information corrected if it is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right of restriction - the right to request that we restrict the processing of your personal information
  • The right to data portability - the right to be provided with a copy of your personal data in a structured, machine-readable format
  • The right to withdraw consent at any time where we relied on your consent to process your personal information

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to request disclosure of what personal information we collect, use, disclose, and sell. You also have the right to request deletion of your personal information collected by us, and the right to opt-out of the sale of your personal information.

European Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: